FAQs
When are the cameras on?
The American Alligator camera is scheduled to stream 24/7, whereas the Capybara camera is scheduled to stream from 9:00 AM to 4:00 PM MST. Cameras may be off briefly during site or stream maintenance or to meet animal care needs.
The camera is on, but I don’t see any animals. Where are they?
At the Phoenix Herpetological Sanctuary, the animals have the choice and control over where to spend their time. Each species has a behind-the-scenes area that allows them to be out of sight of guests, which means they’re also out of the camera frame. Check back later!
What are those blurred-out areas?
Zoolife pixelates areas where guests are visible near animal habitats. They do this for all partners, not only to protect guest privacy but also to ensure consistency across the experience, as different institutions may have varying privacy policies.
How do I use Zoolife?
Visit zoolife.tv to sign up or log in.
- Start by accessing select free habitats.
- Subscribe to Zoolife for a month or a full year for unlimited access to 90+ species. This will unlock all habitats and exclusive content Zoolife has to offer.
Once logged in, explore the habitat list to find Phoenix Herpetological Sanctuary's habitats, including the American Alligators and Capybara. Chat with other users, take photos and videos, and even attend a talk with a zoo expert!
